At pk365, your personal information is treated with the same seriousness as your account balance. This Privacy Policy explains exactly what data we collect, why we collect it, how we use it, who we share it with, and what rights you hold over your own information as a pk365 player.
Our Privacy Principles
Six commitments that define how pk365 handles personal information — built into the platform architecture, not just written into a policy document.
pk365 collects personal data only for specific, clearly defined purposes — operating your account, processing payments, verifying your identity, and complying with our licensing obligations. We do not collect data speculatively or repurpose it without a lawful basis.
We collect the minimum personal data necessary for each specific purpose. If a piece of information is not genuinely required to serve you on pk365, we do not ask for it. This applies at every stage — from registration through to withdrawal processing.
All personal data on the pk365 platform is protected by 256-bit SSL encryption in transit and industry-standard encryption at rest. KYC documents are stored in isolated, access-controlled environments. We monitor our systems continuously for anomalous access attempts.
pk365 provides you with actionable rights over your personal data — not just theoretical ones. You can request access, correction, deletion, or portability of your data through a straightforward process. We respond to data rights requests within 30 days.
pk365 does not sell, rent, or trade your personal information to third-party marketers or data brokers under any circumstances. Third-party data sharing is strictly limited to operational necessity — payment processing, KYC verification, and regulatory compliance.
This policy is written in plain English — not legal jargon designed to obscure what we actually do with your data. If anything in this document is unclear, our support team is available 24/7 to explain any section in detail, in English or Urdu.
pk365 is the operator of the online gaming platform accessible at pk365.lol, operating under an internationally recognised gaming licence. In the context of this Privacy Policy, "pk365", "we", "us", and "our" refer to the pk365 platform operator, which acts as the data controller in respect of personal information collected from players who access or use the pk365 platform.
As data controller, pk365 is responsible for determining the purposes and means by which personal data collected from you is processed. We are committed to handling your personal information in a lawful, fair, and transparent manner in accordance with applicable data protection standards and the requirements of our gaming licence authority.
If you have any questions about this Privacy Policy or how pk365 handles your personal data, please contact our Data Protection team via the support channels listed in Section 14 of this document.
pk365 collects personal data from you in several ways throughout your relationship with the platform. The categories of data we collect are as follows:
When you create a pk365 account, we collect the information you provide during the registration process, including:
To comply with our gaming licence obligations and anti-money laundering requirements, pk365 may require you to submit identity and address verification documents, including:
pk365 collects data relating to your financial transactions on the platform, including deposit amounts and dates, withdrawal requests and processing status, payment method identifiers (e.g., JazzCash account number, EasyPaisa wallet reference, bank account details for HBL or UBL transfers), transaction reference numbers, and PKR balance history.
We collect data about your activity on the pk365 platform, including the games you play, bets you place and their outcomes, session durations and timestamps, bonus usage and wagering progress, and your interaction with responsible gaming tools such as deposit limits and self-exclusion requests.
When you access pk365, our systems automatically collect technical information, including:
When you contact pk365 support via live chat or email, we collect and retain records of those communications, including the content of your messages and any personal information you provide in the course of seeking support.
pk365 uses your personal data for the following specific purposes:
| Purpose | Data Used |
|---|---|
| Account creation and management | Registration data, device/technical data |
| Age and identity verification (KYC) | Registration data, KYC documents, date of birth |
| Processing deposits and withdrawals | Financial transaction data, payment method identifiers |
| Anti-money laundering compliance | Financial transaction data, KYC documents, source of funds |
| Providing gaming services | Gameplay and betting data, account balance data |
| Fraud detection and prevention | Technical data, IP address, transaction patterns, gameplay data |
| Customer support | Support communication data, account data |
| Responsible gaming monitoring | Gameplay data, session data, responsible gaming tool usage |
| Regulatory reporting obligations | All categories as required by our licence authority |
| Marketing communications (opt-in only) | Registration data, gameplay preferences |
| Platform improvement and analytics | Technical data, gameplay data (aggregated and anonymised) |
pk365 processes your personal data only where a valid legal basis exists. The legal bases we rely upon are:
Cookies are small text files placed on your device when you visit the pk365 platform. pk365 uses cookies and similar tracking technologies to operate the platform correctly, remember your preferences, maintain your login session, and collect aggregate analytics data about platform usage.
You can control non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies. Please note that disabling strictly necessary cookies will impair the function of the pk365 platform. For analytics and marketing cookies, you can opt out via your account preferences or by contacting support.
pk365 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. Data sharing with third parties is strictly limited to the following categories of recipients and the specific purposes described:
pk365 operates under an international gaming licence, and some aspects of platform operation — including cloud hosting, data storage, and third-party service provider operations — may involve the transfer of personal data to countries outside of Pakistan. Where such transfers occur, pk365 takes steps to ensure that your personal data receives an appropriate level of protection in the destination jurisdiction.
Specifically, pk365 ensures that international data transfers are carried out only where:
If you have questions about the specific safeguards in place for any international data transfer, please contact our support team as described in Section 14.
pk365 retains personal data for as long as necessary to fulfil the purposes for which it was collected, and for as long as required by our gaming licence obligations and applicable legal requirements. The key retention periods applied by pk365 are as follows:
As a pk365 player, you hold the following rights in relation to the personal data we hold about you. These are genuine, exercisable rights — not theoretical statements.
You have the right to request a copy of the personal data pk365 holds about you. We will respond to access requests within 30 calendar days. The response will detail the categories of data held, the purposes for which it is processed, and the parties with whom it has been shared.
If the personal data pk365 holds about you is inaccurate or incomplete, you have the right to request that we correct or complete it. Corrections to registration data such as your name or email address can be requested via our support team.
You have the right to request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent (and no other legal basis applies), or where it has been processed unlawfully. Please note that this right is subject to our legal obligations to retain certain data — we cannot delete records we are legally required to retain.
You have the right to request that pk365 restricts the processing of your personal data in certain circumstances — for example, while the accuracy of data you have disputed is being verified, or where you have objected to processing pending our assessment of your objection.
Where processing is based on your consent or the performance of a contract, and is carried out by automated means, you have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format, and to request that we transmit it directly to another controller where technically feasible.
You have the right to object to processing of your personal data carried out on the basis of legitimate interests or for direct marketing purposes. Where you object to direct marketing, we will cease that processing immediately. Where you object to other legitimate interests processing, we will assess your objection and cease or restrict processing unless we can demonstrate compelling legitimate grounds that override your rights.
Where processing is based on your consent — specifically marketing communications and non-essential cookies — you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal. To withdraw marketing consent, update your preferences in Account Settings or contact our support team.
To exercise any of these rights, please contact our support team via the live chat available 24/7 on the pk365 platform, or by emailing [email protected]. We will respond within 30 calendar days. Where a request is complex or involves a large volume of data, we may extend this period by a further 30 days — we will notify you of any extension within the initial 30-day period.
The pk365 platform is strictly restricted to individuals aged 21 years and above. pk365 does not knowingly collect personal data from persons under the age of 21. If we become aware that personal data has been collected from a person under the age of 21, we will immediately and permanently close the relevant account, delete the associated personal data to the extent not required for regulatory record-keeping, and report the incident to our licensing authority.
If you are a parent or guardian and have reason to believe that a minor in your care has accessed the pk365 platform or created an account, please contact our support team immediately. We will treat any such report with urgency and respond within 24 hours.
pk365 implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, destruction, or loss. Our key security measures include:
pk365 may send you promotional communications about bonuses, new game releases, special events, and platform updates. Marketing communications are sent only to players who have opted in to receive them during registration or through their account preferences. We send marketing communications via email and, where you have provided consent, via SMS to your registered Pakistani mobile number.
You can opt out of marketing communications at any time by:
Opting out of marketing communications does not affect transactional communications — pk365 will continue to send you essential account notifications such as deposit confirmations, withdrawal status updates, KYC request notifications, and important account security alerts, as these are necessary for the operation of your account and are not marketing in nature.
pk365 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law or regulatory requirements, changes in our platform services, or in response to feedback from players and regulatory authorities.
Where a material change to this Privacy Policy is made — meaning a change that meaningfully affects how your personal data is collected, used, or shared — pk365 will notify registered account holders by email and by a prominent notice on the Platform at least seven (7) days before the updated policy takes effect. Minor changes, such as corrections of typographical errors or clarifications that do not affect the substance of our data processing practices, may be published without advance notice.
The effective date and last reviewed date at the top of this page will always reflect the current version. We recommend reviewing this Privacy Policy periodically to remain informed about how pk365 handles your personal data.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights as described in Section 9, or have a concern about how your personal data is being handled by pk365, please contact us through the following channels:
When submitting a data rights request (access, rectification, erasure, portability, or objection), please include your pk365 username and a description of the right you wish to exercise. We may need to verify your identity before processing the request to ensure we are disclosing or modifying data only at the direction of the genuine account holder. pk365 will respond to all data rights requests within 30 calendar days.
If you are not satisfied with how pk365 has handled your personal data or responded to a data rights request, you have the right to lodge a complaint with the relevant supervisory authority. Details of the appropriate supervisory authority are available from our support team on request. pk365 requests that you contact us directly in the first instance as we are committed to resolving privacy concerns fairly and promptly without the need for formal regulatory intervention.
Play with confidence knowing your personal information is protected by bank-grade encryption and handled in full compliance with our international gaming licence obligations.
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